Quality Indicators

Satisfaction Rates

PHS consistently scores over 90% in overall client satisfaction in Wellness and Fitness Services, 99% in personal training services!

PHS Fitness Center members are either “very satisfied” or “completely satisfied”.

In 2003 TriHealth was voted Best Place to Work in the greater Cincinnati Area.

Membership Participation

PHS managed fitness center active membership ranges from 65% to 70% of total membership.

PHS managed fitness centers utilization by members range from 30% to 45%, compared to 25% for the industry average.

Our client tells us . . .
“PHS has done a great job of membership enrollment and retention. In a recent membership drive TriHealth exceeded the goal by. This is reflective of their dedication, initiative and professionalism. They know their stuff and they deliver. Having PHS helps us in our goal of being a great place to work.”

North America Product & Service Leader, Procter & Gamble